VIRTUAL TECHNOLOGIES FIVE YEAR WARRANTY

Frequently Asked Questions

Virtual Technologies Limited Warranty Policy

Virtual Technologies, Ltd. Warrants its Products against defects in materials and workmanship.  Because of the broad and custom nature of our products, please contact your Virtual Technologies, Ltd. sales representative for detailed information regarding a particular product's warranty period.  System software/firmware is warranted for a period of 90 days from date on which the system goes into service, established by proof of purchase or formal warranty registration, and extends this warranty to all purchasers or owners of the product during the warranty period.  Virtual Technologies does not warrant its Products from any and all defects:

• Arising out of material or workmanship not provide by Virtual Technologies or its Authorized Service Centers.
• When the product is installed or exposed to an unsuitable environment as evidenced by generalized corrosion or biological infestation.
• Exposure to saltwater is particularly destructive.  Corrosion of the circuit board is not covered by warranty.
• Resulting from abnormal use of the product, alteration, or use in violation of the instructions.
• In components, parts, or Products expressly warranted by another manufacturer.

Virtual Technologies agrees to supply all parts and labor to repair or replace defects covered by this warranty with parts or Products of original or improved design, at the company’s opinion.  Virtual Technologies also reserves the right to improve the design of its Products without obligation to modify or upgrade those previously manufactured.  Defective Products must be returned to Virtual Technologies or its Authorized Service Center in the original packaging or equivalent.  The cost of transportation and insurance on items returned for service is the responsibility of the customer.  Return transportation (UPS Ground or equivalent) as well as insurance on all repaired items is paid by Virtual Technologies, Ltd.

All remedies and measure of damages are limited to the above.  Virtual Technologies, Ltd. shall in no event be liable for consequential, incidental, contingent, or special damages, even if Virtual Technologies, Ltd. has been advised of the possibility of such damages.  Any and all other warranties, expressed or implied, arising by law, course of dealing, course or performance, merchantability and fitness for a particular purpose, are limited in duration for a period of ninety (90) days from the original date of purchase.

Some states or counties do not allow limitation on the term or an implied warranty, or the exclusion or limitation of incidental or consequential damage, which means the limitations and exclusions of this warranty may not apply to you.  Even though this warranty gives you specific legal rights, you may also have other rights which vary from state to state.

Warranty Products Return Policy (RMA)

Virtual Technologies will authorize the return of a product only under the conditions of the warranty policy.  When it is necessary to return goods to Virtual Technologies, the purchaser must call the Virtual Technologies Service Department (509-244-3252) for a Return Merchandise Authorization (RMA) number.  Virtual Technologies will verify the validity of the warranty claim and issue an RMA number to the purchaser.  Appropriate credits will be made only after receipt of the returned product with a valid RMA number.

Before returning any Products to Virtual Technologies the purchaser should call the Virtual Technologies Service Department for an RMA number.  The purchaser should have the following information BEFORE placing the call:

• Company Name

• Product Model

• Serial Number

• Specific Nature of the Problem

• Diagnostic Procedures completed

• Facility Name and Telephone Number of End User

RMA numbers are valid for 10 business days only.  RMA numbers must be prominently displayed on the shipping label of all boxes containing returned goods.   Virtual Technologies expects all returned goods to be shipped freight prepaid.  Any equipment that arrives at Virtual Technologies without the preceding information will be returned.  If a product is sent in as defective and upon inspection proves to be non-defective, a testing and handling fee will be assessed and the unit will be returned.  All repaired or exchanged units under warranty will be shipped, freight prepaid, to the purchaser.  The warranty does not cover physical damage incurred in shipping.  In such cases, the purchaser is responsible for processing all freight claims.

All returns are subject to a 20% restocking fee.

Products by other manufactures that are sold through Virtual Technologies are subject to the return policies of the original manufacturer.  Virtual Technologies will charge a 20% restocking fee above and beyond any fees that may be levied by the manufacturer of the product.

Virtual Technologies will not accept for return any Products that were specially manufactured for the customer by Virtual Technologies or any other outside manufacturer.

Non-warranty Products Return Policy

All non-warranty repairs are billed on a time and material basis.  Applicable rates may be obtained from a Virtual Technologies Customer Service Representative.  All billable repairs will be returned COD unless prior credit has been established.

Disclaimer

Virtual Technologies, Ltd. disclaims all representations and warranties with respect to the Products, whether expressed, implied or statutory, including implied warranties of merchantability or fitness for a particular purpose.  Virtual Technologies, Ltd. shall not be liable under any circumstances for any special, consequential, incidental, or exemplary damages, including, but not limited to, damages for lost profits, loss of use, lost data, or for any sums paid by the purchaser to third parties, even if Virtual Technologies, Ltd. has been advised of the possibility of such damages.  The foregoing limitation of liability shall apply whether any claim is based on principles of contract, warranty, negligence or other tort, breach or any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.